Crystal Retreat - Agra (Uttar Pradesh)27.16182, 78.03799
According to guest reviews, the hotel has been rated as Hotels Recommended by Guests in India
The 3-star Hotel Crystal Retreat offers an individual accommodation in Rakabganj district of Agra.
This modern property is approximately 15 minutes walk from the center of Agra. The venue is set within 4 km from Agra city center.
Hotel Crystal Retreat is set 10 km from Kheria airport.
Hotel Crystal Retreat offers 15 rooms fitted with individual climate control, a mini bar, wireless internet, an individual safe and TV for a comfortable stay in Agra. The rooms look on to the terrace. An electric kettle, a dishwasher and coffee/tea makers are also provided for self-catering.
Eat & Drink
Guests can have breakfast in the restaurant every morning. A fine variety of international dishes is offered at the stunning restaurant onsite. The pizzeria Pizza Hut is 5 minutes’ walk away.
Guests will enjoy using car rentals when exploring the sites of Agra.
Wireless internet is available in the entire hotel for free.
Private parking is possible on site for free.
Number of rooms: 15.
Paid airport shuttle
- Paid airport shuttle
- Valet parking
- Room service
- Car rental
- Dry cleaning
- Tours/Ticket assistance
- Shoe shine service
- Newspaper service
- In-room breakfast
Spa & Leisure
- Air conditioning
- In-room safe
- Tea and coffee facilities
- Ironing facilities
- Free toiletries
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
Rooms and availability
250 sq. feet
1 King-size bed
In the Room
- City landmarks
We did like the fact that the hotel was very clean - taking in account the average cleanliness in India - no complaints about sheets, the bathroom etc... We did like the location of the hotel: it is literally a 5 minutes texi ride to the Taj Mahal and restaurant Maya (best pick in town) Staff is very enthousiastic and almost overeager to help out...
The visa machine was said to be out of order, and we were asked to withdraw cash from the atm downstairs - upon our complaint that taxes are higher on cashwithdrawl than visa the machine suddenly worked... I suppose cash is easier to be kept hidden from your hotel owner or the government...
They denay the credit card acceptance and reason they say the machine is not working. I have to pay by cash which affcet our travelling budget. They should have two credit card machine and not to tax us. They are setting it up so may be finding difficulty
Value for money but I did not stay other hotels for camparison
Rooms were okay (our was not very quiet, because it was to the street)
Staff was not very friendly and when they were helpful, then just because of their own profit. We wanted to have a taxi for 4.30 am and they told us, that the price is 400 rp!!! Normal price would be max. 150 rp. We could then agree for a price for 300 rp but the taxi was not there in the morning... Also offered the staff a wake up call at 4 am - also this did not work. WiFi connection sometimes very bad - did not always work. On Booked.net is written, that the internet is free. When we arrived, the manager told us, that it is just free for 1 day, the 2nd day, we have to pay... He wanted to have 200 rp. Extra for this. Do not be stupid and pay for this, when they promise free internet. We talked to other guests - they made the same bad experience with the hotel as we did... So, you maybe better look for an other hotel in Agra, there are quite a lot of
Neat and clean a/c rooms, poor room service. Receptioniest/Front Manger was excellent,
Cant say a it as a hotel, its operated from a building's four story. Small elevator. Entrance is so small and dirty. But overall good for money.
I like the staff and services and the comfort provided
There is no arrangement of your free breakfast and you have to go to crystal inn
The staff were very nice and very helpful. When we requested things they always tried to be helpful and give us everything we needed and were always very positive and interested in our well being. The breakfast staff were very kind and well mannered, they always made sure to help us. The wifi at the hotel was fast and efficient. The room was clean and clean linen, good choice in mini bar. The hotel was a bit far away from the main streets but i thought this was great as it was more relaxing to be away from the busy hassle of Agra.
I felt the staff were trying not to disturb us my coming around to clean and change the mini bar which was nice , but they need to be shy. If they get international people staying they can be sure that we love for them to come around.. When I asked the staff to do these things they did them straight away and cleaned the room very well so I was happy... This is not a complaint, I'm telling this to be encouraging :)
Comfortable room .
We had to have breakfast in the room.
The staff was very helpful in every matter, the room was clean and room service was effective when needed - sometimes too active like in India very often is. Clerk even would arranged a rest room in hotel for us before our train departure in the evening, in addition for keeping our luggages in safe after the check out at noon.
Credit card machine didn't operate during the check-out...Instead we need to pay in cash. That amazed us, and didn't sound very believable. Didn't see the real point of this act.
Rooms are very nice, comfortable and clean.
Although it is stated in the description, they do not accept credit cards, only cash because the device is not working. My bill was overpriced! Tax is 10.15%, but since I was staying two nights they insisted tax is 20.3% (2x10.15%). After short math lesson they agreed that tax is actually 10.15%, no matter how many nights one is staying. I asked for receipt, no such was given, they just wrote the number on a paper. I paid and everything seemed fine. Out of a sudden in the middle of the night they woke me up to say that I owe them more money. Now tax was 12.5% and it is added not only to the room price but to the room service already used. It took me half an hour arguing in the middle of the night. I had late train to catch so finally I gave up and paid... And again no receipt was provided. I would not recommend this hotel. Either they seem totally ignorant of tax calculation or they are just cheating... In either case avoid them!
Good location, free wi-fi
Staff was too helpful - they called to our room and came by door too many times just to offer something. As e were tired after a long day, we just wanted to have some peace:) But otherwise it was ok
The Hotel Staff were very courteous and friendly and went out of their way to make our stay comfortable.
The room are not clean. Very dirty. And the room and the bed is not cleaned everyday. We stayed for 3 nights and even our garbage can was not cleared out.
We have stayed at Hotel Crystal Retreat in a Taj View Executive Room,the room was good and clean with full hygiene and nice and modern amenities and the breakfast was very good with so many choices. The staff was very helpful and co-operative and well groomed with good communication and well knowledge. The Rooftop restaurant is also very nice and we can see the Taj Mahal from roof top Also and Taj Mahal is Just on Walking distance. Overall the stay was very good. We shall definitely recommend the same to our more guest and friends. Thanks for make my stay comfortable.
It is good hotel. Perfect hotel staff, best location. Breakfast is tasty.
Wi-fi works only morning.
I stayed 2 nights in this hotel, food was good, room was clean, room srevice very helpful.
Bedclothes. In my opinion should be cleaner.
The location is very good and is in the middle of the town.